Frequently Asked Questions
An FAQ section typically contains a list of questions and their corresponding answers..
- WestinPay is a universal system that was created as a perfect tool for online payments. Here is what you can do using WestinPay Wallet:
- make money transfers between users;
- accept payments in on behalf of various business projects on the Internet;
- make regular payments on the Internet;
- store funds in a secure electronic account and receive interest;
- pay for goods and services in various online stores;
- store your assets in cryptocurrency with no risks and no need to set up an additional wallet;
- buy Bitcoin, Litcoin, Ethereum, Tether, dogecoin.tron,dash,Bch , USD GPB EUR TRY INR +20 currencies online;
- borrow and lend funds on your own terms.
To become a customer of WestinPay, you need to register in the system.
If you want to register in the WestinPay system, you need to click on the “Sign up” link at the top of the home page, and then enter your information.
- A personal account is intended for individuals.
- A business account is intended for legal entities.
- Both types of accounts can be used for business activities with no limitations.
This may occur if our website server is under maintenance. Please try a few hours later. It is also possible that your IP address is blacklisted by our DDOS protection system. Try to change your outgoing IP address, or contact our customer support.
It is possible that you have entered a wrong e-mail address during registration, or your spam filters blocked an automatically generated message sent by our system. Check your Spam folder; the message will probably be delivered in a few hours. Otherwise please register again using another e-mail address.
You need to send your Member ID and a scanned copy of a document proving your identity. After comparing this information with the data you submitted at registration, your password will be emailed to the email address provided during registration.
Yes, but all the accounts should contain the same personal data.
First of all, make sure that the address bar of your browser displays the proper URL: https://westinpay.com. If possible, try to use a virtual keyboard as it will protect you from potential identity theft by spyware. Please remember that to log into your account, you only need to use your username, password, captcha code. In some cases, we may ask you to confirm your identity by entering a code sent to your email. We never ask you for your email address and password. If you see any requests of such kind, it means you are on a phishing site – leave it! We strongly recommend that you enable additional security tools such as SMS Login and the Code Card. These tools will provide high level of protection for your account against unauthorized access. Please make sure that your antivirus is up-to-date and your computer is virus/malware free.
To transfer money, you must enter the username or e-mail address of the user you want to send money to. To find out your account information, please log in to the profile from your account. You will see it in the account “Profile” section.
No you can't. All payments made within the system are final and cannot be reversed, but for money transfers made between users, you can request a refund by creating a "request money" request from the user. Although the final decision in the agreement between users is Westinpay, in disputes between you and the person you transfer money to or other issues, Westinpay handles the evidence. has the right to make a refund.
To find out the internal transfer fee, you need to fill out the form on the “Send Money” page, click “Preview” and see the exact fee to be paid.
It is possible that your transfer may be considered suspicious by our intelligent anti-fraud monitoring system and forwarded for manual processing. This process is a little longer than automatic transfer. Please don't worry if your transfer is delayed by a few hours. Once your payment is verified and confirmed to be legitimate, the money will be transferred to the payee's account.
The system selects an account with sufficient balance. If a user has more than one account with sufficient balance, the system will prompt the user to make this selection.
Considering that foreign exchange markets are highly volatile and exchange rates change rapidly throughout the day, currency exchange can become very profitable. You can earn money or protect your savings by converting one currency to another.
WestinPay's analytics service lets you know whether you made a profit or loss from your currency exchange. To check the results, go to the “Exchange History” section by clicking the link at the bottom of the screen in the “Exchange” section. Here you can see the analytics of each exchange transaction.
FAQ about deposits via bank transfer & Visa Masercad
Use the Visa mastercard option with the money method you choose, it will be automatically transferred to your account.
First you need to verify your account. After verification, you must go to the “Deposit” section and select the “Bank Transfer” option. When the page opens, select the account you want to load via bank transfer and enter the payment amount. You then need to fill out the form providing all the required details and click on "PAY". After that, you need to check all the entered information, after completing the payment, start the verification process with "Verify now". Note: It is mandatory to specify the invoice number provided by the system in the comment to your bank transfer.
The minimum payment amount by debit card / credit card must be 3 dollars and your other currencies must be equivalent to 3 dollars.
The minimum amount is currently $10 or its equivalent in another currency. This number is subject to change without prior notice.
Money transfers via bank transfer usually take 1 to 2 business days.
We do not charge fees for wire transfer deposits; However, beneficiary banks and correspondent banks may charge fees for their services.
Sometimes transfers take longer than 2 days. Please contact us.
To deposit money into your account using e-Voucher, you must enter the number and activation code in the appropriate fields in the deposit section of the e-Voucher subdirectory of your WestinPay account. E-Voucher deposits are instant.
Please create a deposit order. To do this, please go to the “Deposit” section, select “Bitcoin” and click “Create new deposit” when the page opens. Select the account you want to deposit money into and enter the deposit amount. Click "Preview." Make sure all information is correct and submit your application.
After submitting your application, please transfer the exact amount to the specified account.
The address can be found in the deposit order you send. After sending, you can immediately see it in the transaction history.
There are no fees for deposits made via Bitcoin. However, Payment provider and network fees may apply.
You have 2 hours to make one or more payments in Bitcoin to cover the amount specified in your deposit application.
No, there is none.
Yes you can. However, all payments must be made within 2 hours after creating your application and the total of your payments must be equal to the amount you specified in your order.
In your deposit order, you can see the exact creation time and the remaining time until it expires. To view the form, go to the “Deposit” section and select from the list of your deposit applications at the bottom of the page. Select the one you need and click “View” to see the details. Here you can find the time it was created and the deposit expiration time.
FAQ about withdrawals via bank transfers
This option is only available to verified users.
If you would like to withdraw money via bank transfer, please go to the 'Withdrawal' section, select 'Withdrawal via Bank Transfer' and fill in all required fields. You can get your bank information from your bank. Use the “Preview” language to check if all information is correct.
You should review your entries once again and click on "Confirm withdrawal". The system will save your application.
This process takes 1/2 business day excluding weekends.
Minimum amount, check the "Withdrawal" page to view minimum amounts.
There is no ordinary limit.
Withdrawal commission is collected from the account balance. When determining the allocation you want to withdraw, you need to make sure that your account balance can cover the commission you need to pay.
Simply enter your bank account number in the IBAN field.
You can withdraw your money to any bank account you want. Just make sure all recipient information is correct.
Sometimes a transfer may take more than 2 days. There may be an error in your withdrawal application, such as an incorrect account number and/or payee name. Therefore, the bank cannot transfer the money to your account.
You can easily and instantly create a new e-Voucher in the "Withdrawal" section of our website or mobile application. To do this, you need to enter the amount you want to withdraw and select the account to make the payment.
You can use your e-Voucher at your own discretion. You can sell it for a profit or give it to a third party as payment for work, services or goods.
Deposits made with e-Coupons are free of charge.
The system charges a standard fee: 0.5% of the eVoucher amount for verified accounts and 1.99% for unverified accounts. The fee is charged from the account balance.
How can I withdraw WestinPay funds to my debit card? Yes, you can request a withdrawal directly, you must enter your IBAN number in the withdrawal section.
Yes you can. The WestinPay system offers the opportunity to withdraw money directly from your account to your Bitcoin account.
To withdraw money from your account to your Crypto account, you must go to the "Withdrawal" section and create a withdrawal order by clicking on the cryptocurrency button of your choice.
On the page that opens, you will enter the account number from which you want to withdraw money, the Bitcoin address to which you want to transfer the money, and the transferred amount. Click "Preview" to check if everything is correct and confirm payment.
Yes there is. The system charges 0.5% of the amount transferred to Bitcoin.
No, all payments are irreversible. It is recommended that you do not write the address, but copy and paste it. You should also double-check all information several times before sending the payment.
Yes you can. Such a transfer is possible.
You can use this section to make changes to personal data in your account, set publicly visible information, enable or disable your security options, create a sub-account, or enable notifications. You can also verify your account and add your verified websites and phone numbers. Experienced users can use this section to integrate the API into their website and configure access by selecting IP masks.
IP Address Authentication
When someone tries to access an account from a different IP address or a different browser than the previous login attempt, the system blocks access and sends a message containing a special PIN code to the user's email address. The mail specified during registration. The user is asked to enter this code to confirm their identity to log into the account. This option is enabled by default.
Maybe you chose a PIN code for your previous login attempt. Please ensure you are using the most current PIN code. Please check your mailbox's spam folder to make sure you do not have a newer PIN Code.
The system automatically locks an account after a certain number of unsuccessful login attempts. After a few hours, your account will be unlocked automatically.
Contact WestinPay and have your account adjusted. Account Adjustments cost $10.
This option can be disabled; However, we strongly recommend that you do not do this. To turn it off, please go to "Settings" in the "Security" section and click "Change Security Settings". Then click "Disable" under "Identity Check". To check your identity, the system will send the PIN code you provided during registration to your e-mail address. The option will be disabled once the code is verified.
Account Verification is an important procedure that offers a wide range of features and increases the trust of your potential and existing partners and customers. One of the main features available to verified account holders is deposits and withdrawals via bank transfer.
To verify your account, please go to "Settings" and select "Verification management".
The verification procedure consists of 3 steps.
- First you need to verify your name. To verify your name, you must upload a scanned copy of your ID (passport or driver's license) into the form provided. Our company employees will then personally compare the name on your account with the name on the documents. If the information matches, your name will be verified. If your document is not in English, you must submit a notarized translation.
- The second step involves address verification. To verify your address, you must provide a scanned copy of your utility bill with your name and address on it. Bills are bills for water, gas or electricity consumption sent to your home address by a local utility company. If the document is not in English, you must submit a notarized translation.
- The last step is to verify your phone number. Please accept a phone call from WestinPay and type the code provided by the automated system. Then enter this code into the form on the website. If the code is valid, your phone number's status will change to "verified".