Communication with the User and Information about the Services View Full User Agreement ➔

3.1. The Service Provider shall forward information to the User through its place of business, its website, through the Platform or by any other agreed manner. The Service Provider shall send personal notices to the User by a means of communication (e.g. by post, email, mobile phone including text messages) or through an electronic channel of the Service Provider (e.g. notifications on the Platform).

3.2. Upon submitting to the Service Provider the User’s contact details (e.g. postal address, email, phone number) the User agrees to receive any information from the Service Provider via abovementioned contact including details about the amendment of the User Agreement which regulate relations with the User and the User’s private data.

3.3. Communication between the User and the Service Provider, the Service Provider’s explanations regarding the User Agreement, and/or news, articles, information letters, etc. forwarded by the Service Provider shall not constitute investment consultations, or advice, an offer or recommendation to conduct a transaction.

3.4. Personal notices sent to the User by the Service Provider shall be considered as received by the User when the period usually necessary for sending a notice through the corresponding means of communication has passed as of sending the notice to the User’s contact details. A personal notice sent through an electronic channel shall be considered as received on the day it was sent. A notice given by email or SMS shall be considered as received on the day it was sent.

3.5. The User receives information about the Services from the User Agreement, the Service Provider’s employee or the Platform's website.

3.6. The User shall forward information to the Service Provider on paper, electronically (e.g. through the Platform functional, by email) or in another agreed manner.

3.7. If the User has not received a notice from the Service Provider, the receipt of which they could anticipate, the User shall notify the Service Provider immediately if the deadline during which one could expect receipt of the notification has passed.

3.8. The User shall immediately verify the correctness of the information included in the notice received from the Service Provider and lodge his or her objections to the Service Provider immediately after receipt of the notice.

3.9. The User shall immediately notify the Service Provider of any and all data and circumstances that have changed compared to the data submitted to the Service Provider earlier (e.g. changes in personal or contact details, residence, or the right of representation; or reorganization proceedings), as well as of any and all circumstances that may affect the performance of the User’s obligations before the Service Provider (e.g. merger, division, bankruptcy, execution or liquidation proceedings). The User shall provide a document certifying the amendment upon the Service Provider’s demand.

3.10. The User shall immediately notify the Service Provider of the loss, theft of their personal identification document or another means of identification or security element or loss of possession thereof against their will in any other manner (e.g. loss of user ID, password or any other methods of authentication).

3.11. The Service Provider shall assume the correctness of the User’s data at the Service Provider’s disposal, even if the User has failed to fulfil the information submission obligation.