Responsibility View Full User Agreement ➔

14.1. Any disputes between the Service Provider and the User shall be subject to resolution by way of negotiations.

14.2. In the event that the Parties fail to reach an immediate agreement on the spot, the complaint shall be filed in writing or in another agreed manner.

14.3. The complaint shall refer to the circumstances and the document on the basis of which the complaint is filed. If the User refers to a document in the complaint that is not freely accessible to the Service Provider, the document shall be enclosed with the complaint.

14.4. The Service Provider shall review the complaint and give notification of its decision in the manner agreed on (e.g., orally, in writing, electronically) within 15 (fifteen) days after receiving the complaint at the latest. If the complaint cannot be replied to within the aforementioned time due to its complexity or the necessity to clarify additional circumstances, the person who filed the complaint will be notified of it as well as of the term during which the complaint will be replied to.

14.5. If the Parties fail to reach an agreement, the User shall be entitled to have recourse to extrajudicial institutions indicated in the Procedure for Handling User’s Complaints in order to have the dispute settled and/or request an impartial second opinion.

14.6. Any litigation between the Parties shall be resolved in the United Kingdom Courts which have exclusive jurisdiction to resolve disputes arising under the Agreement.